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Technical Support
Please use the form below to submit technical support requests for Enterprise Paging. You will receive email follow-up within one business day.
Fields denoted by an asterisk (
*
) are required.
*
Contact Name
Company Name
*
Email address
*
Phone number
*
Enterprise Paging Protocol
None
SNPP
WCTP
TAP
SMTP
*
Paging Application Used to Send Messages
*
Phone Numbers affected
Device Model:
*
Location of devices (Address/City/State/ZIP)
*
Is the issue sporadic or continuous?
*
Is the issue happening in multiple locations?
None
Yes
No
*
When was the issue noticed?
*
Can users receive mobile to mobile text messages?
*
Can users send mobile to mobile text messages?
*
Description of the problem
Copy and paste the paging event logs
Are any users/devices working (list phone numbers of devices)?
Next Steps
Contact a
Business Expert
Shop Online
Store Locator
Call 1.800.331.0500
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of BlackBerry and
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Details
Frequently Asked Questions
 
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